Counter & Parcel Service

The outlet cockpit, for a place that serves food without seating anyone at a table: a cloud kitchen, a tea shop, a bakery or a sweet counter. It brings menu items, sales modes - dine-in, parcel, delivery - the KOT and the outlet dashboard, with the bill raised at the till or on a sales invoice.

Switch: Settings > Restaurant > Counter & Parcel Service.

This is the switch that decides which app you get

This one and Table Service are the two that decide whether the business lands in the outlet shell at all. Every other restaurant switch only qualifies screens inside it. Turn both off and the shop stays on the standard POS, selling food as ordinary products.

So turn this on if the order is taken at a counter or over the phone and handed over. Turn on Table Service instead, or as well, if covers are seated and billed when the table settles.

Sales modes

Every order carries how it is being served, because the same dish is a different transaction in each case - a parcel is packed, a delivery leaves the shop, a dine-in plate does not. The mode is on the order rather than in the item, so the menu is written once.

Mode	Is for
Dine-in	Eaten on the premises, with no table taken against it.
Parcel	Packed and carried out.
Delivery	Sent out, with the address on the order.

Flow

flowchart TD
    A[Order taken at the counter or on the phone] --> M{Which mode?}
    M --> D[Dine-in]
    M --> P[Parcel]
    M --> V[Delivery]
    D & P & V --> K[KOT to the kitchen
printed, or on the display]
    K --> F[Food made]
    F --> B[Bill at the till, or a sales invoice]
    B --> T[(Sale booked · stock moved)]
    T --> DB[Outlet dashboard:
what sold, in which mode, when]

The KOT goes to the kitchen the moment the order is taken; the bill is a separate step, so food is not held waiting for payment.

Setting it up

flowchart LR
    A[Settings > Restaurant
Counter & Parcel Service on] --> B[Put the menu in
as products with rates]
    B --> C[Group them for the KOT
so the right slip reaches the right section]
    C --> D[Set the KOT printer per group]
    D --> E[Take the first order]

The KOT grouping is what sends the tandoor items to the tandoor and the cold items to the cold section — worth doing before the first busy evening.

Switching it off with the table service also off puts the shop back on the standard POS. Nothing is deleted, but the outlet dashboard and the sales modes go with it.